I have spent the weekend puzzling over the sanity of a Wiltshire bridal company who have instructed their solicitors to write to us as we inadvertantly added a "The" to the beginning of their business name for their free listing in the Guide. Yes ... their free listing. A quick search on the internet - it seems Google are guilty of the same misdemeanor, as are many other on line directories. Presumably their solicitor's letters is on the way too.
No doubt they will be seeking compensation for the financial losses they have suffered as a result of the error.
I, personally, look at any complaints that arise, which are thankfully a very rare occurance, and take them very seriously indeed. If you don't listen to every bit of negative feedback you will never attain perfection. On this occasion I may just make an exception.....
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