Every business has one customer who takes an inordinate amount of their time, usually on a Friday when we are at our busiest. Today our newest sales consultant telephoned ours. He is a really nice guy and has been with us for years, but it was no coincidence that no one else has phoned him to renew his advert; he really reaally likes to chat.
After three phone calls and a huge amount of talking around in circles a decision was finally made at 4.59pm on deadline Friday - he is taking the advertising that was suggested to him in the first minute of the first call first thing this morning. I wonder if she will call him on a Friday next year?
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